Service Catalogue Specialist

Service Catalogue Specialist, Contract, $640 + Super
Your new company
This role sits within a large state government organization based in Sydney’s West.

Your new role
The Service Catalogue Specialist will manage the ICT service catalogue and related service descriptions across all available client consumed IT services to ensure consistency, relevance, currency and alignment with customer needs. The day to day role will look similar to the below;
  • Design, develop and maintain procedural documentation in the use of the service catalogue including pertinent information related to product/service assets such as service criticality, agreed service level deliverables, pricing, policy requirements, and ordering processes.
  • Develop adequate knowledge articles that enable client self-help/service of Catalogue items.
  • Lead the production of management and statistical reports on usage to allow tracking and monitoring of service use across customers and make recommendation on retiring or rationalising products/services based on usage trends and confirmed business need.
  • Carry out analysis and service audits and extract necessary information to enable the service owners to establish and deliver effective and efficient services
  • Evaluate internal and external trends and actively work with service owners and CAMs/SDMs to seek out improvements to existing products, services, systems and processes to achieve and maintain best practice in order to increase the use of standard services ordered from the catalogue.
  • Coordinate with Customer Account Managers and Service Delivery Managers to communicate cost of products/service and any associated changes to customers

What you'll need to succeed
To be successful in this role you will have experience across Service Management with capabilities such as Service Catalogue, Portfolio Management, Service Costing and request fulfilment along with relation reporting. Ideally the candidate will have ServiceNow experience additionally.
What you'll get in return
You will be rewarded with an initial six month contract with likely extension.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508


Job type:
Government & Public Services
NSW, Western Sydney
$640 + Super
Apply now

Talk to a consultant

Talk to Will Thorp, the specialist consultant managing this position, located in Sydney City

Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0290496959

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