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MSP SERVICE DESK TECHNICIAN

IT Service Desk Technician job available at growing MSP | South-East | Permanent | Immediate start
Your new company
A rapidly growing Managed Service Provider located in Melbourne’s South-East requires a Level 1 Helpdesk Technician for a permanent vacancy commencing immediately.

Your new role
In this exciting new role, you will be:
  • Providing 1st level remote support for a broad client-base.
  • Maintaining relationships with clients.
  • Performing account administration with Active Directory, Exchange and bespoke applications.
  • Ensuring technical issues are resolved within SLA's in calm and polite manner.
  • Troubleshooting technical issues in a high-volume ticketing environment.

What you'll need to succeed
To be successful in your application, you will need:
  • Prior experience working within a level 1 Service Desk role.
  • Demonstrated knowledge of Windows OS, Active Directory, Exchange and Office 365 administration.
  • Experience with Autotask and ConnectWise is highly advantageous.
  • Good understanding of ITIL practices and methodologies.
  • Highly developed troubleshooting and problem-solving skills.
  • Experience working within a Managed Service Provider.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered a competitive salary package. Working withing a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!

What you need to do now
If you're interested in this role, click ‘Apply Now’ or forward an up-to-date copy of your CV to daniel.bertino@hays.com.au.

LHS 297508

Summary

Job type:
Permanent
Industry
Technology & Internet Services
Location
VIC, Southern Melbourne
Specialism
IT
Pay
$55,000 - $60,000 + super
Reference
2417524
Apply now

Talk to a consultant

Talk to Daniel Bertino, the specialist consultant managing this position, located in Melbourne

Level 21, 360 Collins Street

Telephone: 0386168405

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