Call Centre Consultant
Multiple full time and part time opportunities and intakes in August
Your new company
Your new role
You will be required to handle inbound calls and emails, answering a variety of queries from members of the public utilising internal systems. Providing excellent customer service on every call, providing advice and directing calls appropriately.
What you'll need to succeed
What you'll get in return
You will be given 4 weeks classroom training and post-training support. You will benefit from a medium term contract for 6 months, Hays and the City of Gold Coast work closely to deliver a supportive coaching and support structure with the intention to transition top performers to City employment after an initial period of 3 months. You will join a friendly, supportive team and receive $30.50 per hour plus super.
What you need to do now
LHS 297508 #2673257
You will be working for Hays at the City of Gold Coast, Located at either the Bundall or Nerang site. This is a great opportunity to work with the City supporting and servicing the community. Highly experienced Call Centre Consultants are required to work within a large team on a 6 month contract with the possibility of converting to a direct employee after 3 months. An exciting opportunity to be based at the City of Gold Coast and experience what it’s like to work in the second largest Council in Australia.
Your new role
You will be required to handle inbound calls and emails, answering a variety of queries from members of the public utilising internal systems. Providing excellent customer service on every call, providing advice and directing calls appropriately.
What you'll need to succeed
To be considered for this role you will have and be able to demonstrate:
- At least 18 months inbound call centre experience
- Typing speed of at least 40 wpm with good accuracy
- Strong communication skills, both written and verbal
- Ability to work between 7am – 6pm Monday – Friday on a rotating roster basis (rosters published 4 weeks in advance)
- Able to attend a virtual assessment centre
What you'll get in return
You will be given 4 weeks classroom training and post-training support. You will benefit from a medium term contract for 6 months, Hays and the City of Gold Coast work closely to deliver a supportive coaching and support structure with the intention to transition top performers to City employment after an initial period of 3 months. You will join a friendly, supportive team and receive $30.50 per hour plus super.
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to yvonne.scott@hays.com.au or call Yvonne now on 07 5571 0515.
All applications and enquires are to be directed via Hays If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
All applications and enquires are to be directed via Hays If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2673257
Summary
- Job Type
- Temporary
- Industry
- Government & Public Services
- Location
- QLD, Gold Coast
- Specialism
- Contact Centres
- Ref:
- 2673257
Talk to a consultant
Talk to Yvonne Scott, the specialist consultant managing this position, located in Gold Coast
Level 11, 12-14 Marine Parade
Telephone: 0755710515
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